Medical Customer Service Representative – Remote Job at Advanced Diabetes Supply – 3.0 in Phoenix, AZ

Primary Responsibilities, Expected Professional Competencies

  • Manages and maintains high call volume per day (80+ combined inbound and outbound calls per day)
  • Provides excellent customer service while verifying and updating patient demographics
  • Required to ship an amount of product to patients greater than or equal to the set monthly goal (department and individual goals are communicated weekly at minimum)
  • Maintains accurate and detailed records in company database
  • Adapts quickly to frequent process changes and improvements
  • Is reliable, engaged, and provides feedback as to improve processes and policies
  • Attends all department, team, and weekly company meetings as required
  • Perform any additional responsibilities or special projects as required
  • Duties and responsibilities may be subject to change based upon the needs of the department

Required Education, Training and/or Professional Experience

  • High School diploma or GED required
  • 1-2-year(s) work experience in a customer service call center preferred
  • Excellent Customer service skills, including phone and inter personal skills
  • Computer proficiency in MS Word, Excel, and Outlook preferred
  • Typing accuracy of 35 wpm minimum
  • Database data entry experience preferred
  • Clear diction and knowledge of the English language, both written and verbal
  • Strong written and verbal communication skills
  • Work history of excellent attendance and punctuality
  • High comfort level working with culturally diverse team members and clients
  • Solid mathematical skills, including addition, subtraction, multiplication, and division
  • Candidate must successfully pass a background check

About Company

Company: Advanced Diabetes Supply – 3.0

Company Location:  Phoenix, AZ

About Advanced Diabetes Supply - 3.0