Medical Customer Service Representative – Remote

Primary Responsibilities, Expected Professional Competencies

• Manages and maintains high call volume per day (80+ combined inbound and outbound calls per day)
• Provides excellent customer service while verifying and updating patient demographics
• Required to ship an amount of product to patients greater than or equal to the set monthly goal (department and individual goals are communicated weekly at minimum)
• Maintains accurate and detailed records in company database
• Adapts quickly to frequent process changes and improvements
• Is reliable, engaged, and provides feedback as to improve processes and policies
• Attends all department, team, and weekly company meetings as required
• Perform any additional responsibilities or special projects as required
• Duties and responsibilities may be subject to change based upon the needs of the department

Required Education, Training and/or Professional Experience

• High School diploma or GED required
• 1-2-year(s) work experience in a customer service call center preferred
• Excellent Customer service skills, including phone and inter personal skills
• Computer proficiency in MS Word, Excel, and Outlook preferred
• Typing accuracy of 35 wpm minimum
• Database data entry experience preferred
• Clear diction and knowledge of the English language, both written and verbal
• Strong written and verbal communication skills
• Work history of excellent attendance and punctuality
• High comfort level working with culturally diverse team members and clients
• Solid mathematical skills, including addition, subtraction, multiplication, and division
• Candidate must successfully pass a background check