(Human Resources) – Program Assistant I Job at State of Colorado Job Opportunities – 3.4 in Denver, CO

Job Description

Department Information



About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

Medical and dental health plans

Employer supplemented Health Savings Account

Paid life insurance

Short- and long-term disability coverage

10 paid holidays per year plus vacation and sick leave

Discounted RTD EcoPass (Denver Metro locations)

BenefitHub state employee discount program

CafeWell employee wellness program

Excellent work-life programs, such as flexible schedules, training and more

  • Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Work Unit:
Administrative Solutions, Division of Human Resources (HR) exists to provide decentralized human resource services to the general public, applicants, managers and employees who work for the Colorado Department of Human Services (CDHS). Consultation services include: benefit administration; compensation; employee relations; exam development; HR policy development; job analysis; job evaluation and classification; organizational development; New Employee Orientation; performance management; interpretation of CDHS HR policy, state personnel rules, state and federal employment laws; progressive discipline; records management; recruitment; workers’ compensation, Americans with Disabilities Act (ADA) coordination, responding to grievances, appeals, charges of discrimination; reorganization issues; retention; selection and selection appeals; settlement advice; strategic planning and providing overall HR guidance to CDHS managers, supervisors and employees.

Description of Job

Program Assistants provide high-level administrative and technical support which involves assisting other professionals by applying knowledge of and/or interpreting basic principles, rules, regulations, policies, precedents, other guidelines and objectives specific to a program or professional subject area to resolve problems.

This position provides a range of technical, administrative, and clerical support to the HR units, and internal and external customers. This position performs duties that are delegated by, and supports the workloads of HR team members.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:
Four (4) years of general clerical or administrative service experience which must include:

One (1) year of Professional Administrative experience working within a professional office setting.

College, university or non-correspondence business school course work may substitute on a year-for-year basis.

You MUST submit a copy of your transcripts with your application materials if you are substituting education course work for experience.

Preferred Qualifications:
(Preference will be given to candidates who demonstrate having a greater depth and breadth of experience and knowledge related to those listed in the minimum qualifications)

Previous experience working in a professional HR office

Excellent verbal and written communication skills

Excellent interpersonal and organizational skills

Ability to organize, plan, and prioritize work

Experience with project planning and management

Demonstrated ability to work with a diverse group of customers and team members

Ability to adapt to programmatic changes and learn new computer systems

Highly Desirable Competencies:
Critical Thinking and Decision Making – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Customer Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Communication – of the oral and written English language – experience with oral presentations and public speaking; experience with structure and content of English language including the meaning and spelling of words, rules of composition, and grammar.

Technology and Computers – experience with software (MS Office Suite, CORE) and hardware, data systems, multi-relational databases, Internet, email, and other workplace technology and electronic devices.

Conditions of Employment:
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Must pass a Colorado Bureau of Investigations background check as a condition of employment.

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at https://spb.colorado.gov/.

A standard appeal form is available at: https://spb.colorado.gov/. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information


Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS.

Applicants are required to attach a cover letter and resume to their application.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked “SEE RESUME” will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review depending on the number of qualified applicants.

For Recruiting questions, please contact [email protected]

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations:
CDHS is committed to the full inclusion of all qualified individuals. As part of this

commitment, our agency will assist individuals who have a disability with any reasonable

accommodation requests related to employment, including completing the application

process, interviewing, completing any pre-employment testing, participating in the

employee selection process, and/or to perform essential job functions where the requested

accommodation does not impose an undue hardship. If you have a disability and require

reasonable accommodation to ensure you have a positive experience applying or interviewing

for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.

About Company

Company: State of Colorado Job Opportunities – 3.4

Company Location:  Denver, CO

Job Category: Government Jobs, Federal Jobs, States Jobs

About State of Colorado Job Opportunities - 3.4