Director Transportation Digitalization Job at LogistiCare – 3.0 in Denver, CO

Job Description

Reporting to the Senior Vice President of Transportation Digitalization, the Director of Transportation Digitalization will play a key role on the Digital Transportation team to redefine non-emergency medical transportation delivery. This role will be responsible for a national team which facilitates the training and onboarding process of transportation providers to digital solutions, allowing them too efficiently and safely transport members.

The Director Digital Transportation is responsible for the execution of a strategy to achieve 100% implementation of transportation management software products to contracted transportation providers (TP) nationwide. This individual partners with local market operations teams to understand high priority and at-risk TPs, as well as network capacity, and guides them through the digitization process by facilitating introductions to vendor partners, scheduling on-site classroom training and clearing operational roadblocks to go live. The individual may at times be required to travel to the transportation companies to assist in onsite product application training.


Daily management of regional prioritization schedule for ATMS conversion

Manages to the strategy set forth by SVP of Digital Transportation

Works closely with onboarding Manager, Program Manager and IT resources on program priorities developments/ changes

Coordinates communication with vendors and both internal and external subject matter experts (SME)

Maintain engaging and comprehensive toolkit of region specific resources for end users of different skills/needs and internal team members

Monitors TP engagement dashboard in Salesforce; responsible for regional teams meeting service level agreements for each step in the onboarding process

Works with local market to understand any major issues or risk and removes roadblocks to success

Closely monitors utilization percentages nationally and provides feedback and action plans to bring utilization to 100%

Attend demos and trainings for proprietary software to transportation providers and provide feedback and coaching to team members conducting these sessions

Work directly with technical and onboarding teams to provide feedback and insight to user experience to identify process improvement opportunities

Serve as a Subject Matter Expert for both internal and external partners

Other Duties as assigned


Competency Statements

Analytical Skills – Ability to develop and use statistical, cost and financial / accounting evaluation tools and procedures

Communication, Oral – Ability to communicate effectively with others using the spoken word

Communication, Written – Ability to communicate in writing clearly and concisely

Decision Making – Ability to make critical decisions while following company procedures

Interpersonal – Ability to get along well with a variety of personalities and individuals

Management Skills – Ability to organize and direct oneself and effectively

Problem Solving – Ability to find a solution for or to deal proactively with work-related problems

Relationship Building – Ability to effectively build relationships with customers and co-workers

Working Under Pressure – Ability to complete assigned tasks under stressful situations


Bachelor’s degree or equivalent work experience


7 – 10 years of relevant analysis experience required

Experience in the medical or human services transportation preferred

2 to 3 years of supervisory experience required

Transportation, routing, or, dispatching experience and/or knowledge of transit system a plus

Knowledge of Medicaid guidelines a plus

Driving Requirements:
Must have a valid driver’s license

Must be able to pass DMV record check

Driving record must remain in compliance with LogistiCare’s driver qualification standards

Must be able to use a hands-free mobile phone


Strong analytical and reporting skills

Knowledge of organizational planning, budgetary administration and controls

Knowledge of statistical and financial analysis techniques

MS Office (Outlook, Excel, Word, PowerPoint)

Salesforce experience preferred

Tableau experience preferred

Excellent provider relations management

Advanced industry experience

Excellent process and design improvement skills

Strong risk management skills


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to sit at and work on a computer for periods of time

Able to use the phone for periods of time

Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves

Required to be at the work location to perform job functions

Ability to speak, hear and see for the assigned work day

Repetitive key stroke/data entry for the assigned work day

Ability to ambulate as needed for the assigned work day

Ability to uphold the stress of traveling


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Approximately 50% of work time is conducted in an office environment in a controlled atmosphere building and approximately 50% will involve travel.

The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer

About Company

Company: LogistiCare – 3.0

Company Location:  Denver, CO

Job Category: Transportation

About LogistiCare - 3.0