Customer Service Representative Job at Tailwind Air – in New York, NY

About us

Tailwind Air is a veteran-owned business, motivated by a passion for aviation and urban mobility. Founded in 2012, Tailwind Air is experienced in amphibious seaplane operation, and committed to delivering time savings to customers by utilizing access to waterways and smaller airports closer to urban cores. In addition to seaplanes, Tailwind Air operates, charters, and maintains a fleet of over fifteen jet and turboprop aircrafts based out of Westchester Airport, NY and Bridgeport, CT.

Tailwind Customer Experience Representatives are responsible for:

– Ability to operate in a fast-paced, high growth environment
– Ability to balance attention to detail with swift high-quality execution by analyzing problems and calculating risks
– Greeting/ID-ing/checking in passengers as they enter lounge
– Serving passengers snacks and drinks
– Ensuring optimal customer experience for all passengers
– Maintain working knowledge of all Tailwind products


– Must be able to lift at least 60 lbs
– Must be able to commute to the Skyport Marina (East 23rd Street & FDR Dr)
– Must be comfortable working outdoors and occasionally in the heat
– Must have flexible availability (Monday-Friday)
– Hospitality experience required
– Aviation experience preferred

Tailwind Air provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

  • LGBTQ+ friendly workplace

Job Type: Full-time

Pay: $25.00 – $30.00 per hour



  • Monday to Friday
  • No nights

Ability to Commute/Relocate:

  • New York, NY 10010: Reliably commute or planning to relocate before starting work (Required)


Work Location:

Work Remotely:

About Company

Company: Tailwind Air –

Company Location:  New York, NY

About Tailwind Air -