Cannabis Call Center Specialist Job at Tryke Companies – 2.1 in Phoenix, AZ
The Call Center Specialist is responsible for ensuring accurate orders for customers by using their extensive product knowledge to make recommendations, answer questions and correctly input order details. The Call Center Specialist ensures the customer has the best experience possible from order to delivery. We are open seven days a week and your schedule may include Saturday, Sunday, holidays, and alternate shifts. A working knowledge of marijuana products including glass, vapes, edibles and papers is a must.
ESSENTIAL JOB DUTIES
Answer incoming orders via telephone and accurately inputting details into the system.
Establish, develop, and maintain relationships with current and prospective customers to generate business for our products.
Assist customers with choosing the right products according to their ailments.
Educate new and existing customers on products by staying up to date on new menu items, product offerings, and specials.
Verify customer’s allotment and ensure they are eligible to make purchase using the state system.
Adheres to State laws, compliance policies and procedures at all times.
Ensure the operations of the call center run in an efficient and professional manner.
Demonstrate strong communication skills with the customers, Team Lead, and other team members.
Assist with problem solving and fostering teamwork.
Report for work on all assigned workdays and report on time with a positive attendance record
Work safely in every case and promote safety at every interaction.
Maintain a clean and professional working environment.
Other tasks as assigned.
Be at least 21 years of age.
Must have a high school diploma or GED.
Must be able to obtain a Dispensary Agent Card from AZDHS
Experience in retail and customer service
Proficiency in Microsoft Office.
Tryke Companies was organized by a hand-picked group of established industry professionals with a proven track record of success. From cultivation, to production, to distribution, the Tryke Team is led by industry pioneers determined to establish the Tryke brand as the undisputed standard in cannabis. We are currently seeking people who demonstrate the character, attitude, and skill-sets necessary to excel in a dynamic and challenging industry.
Company: Tryke Companies – 2.1
Company Location: Phoenix, AZ